Shipping Policy

Welcome to SALE CRADLE LLC! We’ve designed this guide to keep you informed of our shipping process from purchase to delivery for all your product orders. Our goal is to provide you with a smooth and transparent shopping experience.

Shipping Coverage and Restrictions

1.1 Areas We Serve
We proudly ship to all 50 states within the United States.

1.2 Shipping Restrictions
Currently, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer
We are delighted to offer free shipping on all orders, regardless of the order’s value or destination within the United States. This applies to all products available on our website.

2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carriers
We collaborate with FedEx and UPS for all our shipments. These carriers are experts at handling large and fragile items, making them ideal for our shipping needs.

3.2 Shipping Process
Our shipping process involves two key stages:

Order Processing and Handling: Takes 1-2 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.
Transit Time: Once shipped, delivery typically takes 3-5 business days.

3.3 Total Delivery Timeframe
Expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined
Business days are Monday through Saturday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information
Once your order ships, we will send a confirmation email containing your FedEx or UPS tracking number, a link to track your package, and the estimated delivery date.

4.2 How to Track Your Order
You can track your order by clicking the tracking link in your shipping confirmation email or visiting our Order Tracking page and entering your order number and email address.

Delivery Details

5.1 Standard Delivery
For most small to medium-sized items, FedEx or UPS will deliver to your address without requiring a signature.

5.2 Large Item Delivery
For large items like furniture or appliances, FedEx or UPS may contact you to schedule a delivery appointment. A signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts
If you are unavailable to receive your package, FedEx or UPS will leave a delivery attempt notice and will typically make up to three delivery attempts. After the third attempt, the package may be held at a local FedEx or UPS facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped, please contact our Customer Service immediately with your order number and desired changes. We will do our best to accommodate your request.

6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days, please contact our Customer Service team. We’ll initiate a trace with FedEx or UPS. If the package cannot be located, we’ll ship a replacement at no additional cost to you.

7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, please contact us within 48 hours of delivery. We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order, contact our Customer Service within 7 days of delivery. We will arrange for the incorrect item to be returned (if applicable) and send the correct item or missing pieces at no additional cost.

International Customers

We currently do not offer international shipping, but we are continuously evaluating opportunities to expand our services. Please check back for updates.

Environmental Commitment

At SALE CRADLE LLC, we are dedicated to reducing our environmental impact. We use recyclable packaging materials whenever possible, optimize our shipping routes to reduce carbon emissions, and constantly explore sustainable shipping practices.

Customer Service and Contact Information

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our dedicated customer service team:

Business Name: SALE CRADLE LLC
EIN: 33-1814991
Email: support@salecradle.com
Phone: +1 505-655-7865
Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 2260 Q St NE NUM, Albuquerque, NM 87110

For more ways to reach us, visit our Contact Us page.

Related Policies

For more information, please refer to these related policies:

Policy Updates
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last Updated: 01/20/2025

Thank you for choosing SALE CRADLE LLC for your shopping needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.