Refund FAQ

1. What is your return policy?
At Sale Cradle LLC, we aim to provide a seamless shopping experience. We offer a 30-day return policy from the date of delivery. You can return unused items in their original packaging and in the same condition as when received for a full refund. No restocking fees apply. For more information, please refer to our Return and Refund Policy.

2. How do I initiate a return?
To start a return with Sale Cradle LLC, follow these steps:

• Log into your Sale Cradle LLC account.
• Go to your order history and select the item you wish to return.
• Follow the prompts to generate a return label.
  If you can’t access your account, contact our customer service team for assistance.

3. What items are non-returnable?
Due to hygiene and safety reasons, the following items cannot be returned:

• Any used items or items showing signs of use.
• Items not in their original condition or damaged due to misuse or improper handling.

4. How should I package my return?
If possible, use the original packaging to return your items. If the original packaging is unavailable, use a sturdy box and adequate padding to prevent damage during transit. Ensure that all original accessories, manuals, and parts are included. Attach the return label to the outside of the package.

5. How do I return a large item?
For large items, we will arrange a pickup from your location at no extra cost. Please refer to our Shipping Policy for additional details.

6. Will I be charged for return shipping?
Sale Cradle LLC covers the return shipping costs for items that are not damaged or misused. If the return is due to our error (for example, an incorrect item was delivered), we will also cover the return shipping cost.

7. When will I receive my refund?
Refunds are typically processed within 3-5 business days after we receive the returned item. Depending on your payment method, it may take 5-10 business days for the refund to reflect in your account.

8. What if my item is damaged or defective?
If your item is damaged during shipping, please contact us within 48 hours of delivery via our Contact Us page. We will arrange for a return and send a replacement at no additional cost.
If you received a defective item, please contact customer service within the 30-day return window. We will provide a prepaid return label and either send a replacement or issue a full refund, depending on your preference.

9. What if I haven’t received my refund yet?
If you have not received your refund within two weeks of our confirmation email:

• Check your bank account again.
• Contact your credit card company, as it may take time for the refund to appear.
• If you’ve done the above and still have not received your refund, please reach out to our customer service team.

10. What happens if the item was a gift?
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the return value. The gift-giver will not be notified of your return.

11. Are there any exceptions to the return policy?
Yes, there are a few exceptions:

• Bulk Orders: Orders of 5 or more identical items may have different return instructions. Please contact customer service for assistance.
• Customized Items: Customized items may not be eligible for return unless defective. Please reach out to customer service if needed.
• Promotional Items: Items received as part of a promotion or bundle may have different return conditions. Please refer to the specific terms of the promotion or contact our customer service.

12. How can I contact customer service?
For any questions or concerns regarding returns or refunds, please reach out to our customer service team:

• Business Name: SALE CRADLE LLC
• EIN: 33-1814991
• Email: support@salecradle.com
• Phone: +1 505-655-7865
• Hours: Monday to Friday, 9 AM to 5 PM EST
• Address: 2260 Q St NE NUM, Albuquerque, NM 87110

13. Will you update this policy?
Sale Cradle LLC reserves the right to modify this Refund Policy. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Changes will not apply to returns already in progress.

For more details, please review our Privacy Policy and Terms & Conditions. Thank you for shopping with Sale Cradle LLC!