Description

The Nama Cold Press Juicer makes delicious and nutrient-rich juices, smoothies, plant-based milks, and frozen desserts. It is easy to clean and safe for the entire family. The Nama Cold Press Juicer produces more juice with better flavor in less time. Time to get juicing!

Shipping Policy

Welcome to SALE CRADLE LLC! We’ve designed this guide to keep you informed of our shipping process from purchase to delivery for all your product orders. Our goal is to provide you with a smooth and transparent shopping experience.

Shipping Coverage and Restrictions

1.1 Areas We Serve
We proudly ship to all 50 states within the United States.

1.2 Shipping Restrictions
Currently, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer
We are delighted to offer free shipping on all orders, regardless of the order’s value or destination within the United States. This applies to all products available on our website.

2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carriers
We collaborate with FedEx and UPS for all our shipments. These carriers are experts at handling large and fragile items, making them ideal for our shipping needs.

3.2 Shipping Process
Our shipping process involves two key stages:

Order Processing and Handling: Takes 1-2 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.
Transit Time: Once shipped, delivery typically takes 3-5 business days.

3.3 Total Delivery Timeframe
Expect your order to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined
Business days are Monday through Saturday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information
Once your order ships, we will send a confirmation email containing your FedEx or UPS tracking number, a link to track your package, and the estimated delivery date.

4.2 How to Track Your Order
You can track your order by clicking the tracking link in your shipping confirmation email or visiting our Order Tracking page and entering your order number and email address.

Delivery Details

5.1 Standard Delivery
For most small to medium-sized items, FedEx or UPS will deliver to your address without requiring a signature.

5.2 Large Item Delivery
For large items like furniture or appliances, FedEx or UPS may contact you to schedule a delivery appointment. A signature may be required upon delivery. Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts
If you are unavailable to receive your package, FedEx or UPS will leave a delivery attempt notice and will typically make up to three delivery attempts. After the third attempt, the package may be held at a local FedEx or UPS facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped, please contact our Customer Service immediately with your order number and desired changes. We will do our best to accommodate your request.

6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days, please contact our Customer Service team. We’ll initiate a trace with FedEx or UPS. If the package cannot be located, we’ll ship a replacement at no additional cost to you.

7.2 Damaged Packages
If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, please contact us within 48 hours of delivery. We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order, contact our Customer Service within 7 days of delivery. We will arrange for the incorrect item to be returned (if applicable) and send the correct item or missing pieces at no additional cost.

International Customers

We currently do not offer international shipping, but we are continuously evaluating opportunities to expand our services. Please check back for updates.

Environmental Commitment

At SALE CRADLE LLC, we are dedicated to reducing our environmental impact. We use recyclable packaging materials whenever possible, optimize our shipping routes to reduce carbon emissions, and constantly explore sustainable shipping practices.

Customer Service and Contact Information

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our dedicated customer service team:

Business Name: SALE CRADLE LLC
EIN: 33-1814991
Email: support@salecradle.com
Phone: +1 505-655-7865
Hours: Monday to Friday, 9 AM to 5 PM EST
Address: 2260 Q St NE NUM, Albuquerque, NM 87110

For more ways to reach us, visit our Contact Us page.

Related Policies

For more information, please refer to these related policies:

Policy Updates
This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Last Updated: 01/20/2025

Thank you for choosing SALE CRADLE LLC for your shopping needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.

Return and Refund Policy

Your satisfaction is our top priority at Sale Cradle LLC. We offer a generous 30-day return policy with no restocking fees, ensuring a risk-free shopping experience for all your products.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By purchasing from Sale Cradle LLC, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window

You may return most items purchased from Sale Cradle LLC within 30 days of delivery for a full refund. The 30-day period begins on the day you receive your item, as confirmed by our shipping carrier’s delivery confirmation.

2.2 Condition of Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and in its original packaging
Free from damage, excessive wear, or signs of use
Complete with all accessories, parts, and documentation

2.3 Non-Returnable Items

Due to hygiene and customer safety, the following items cannot be returned:

Personal care items (e.g., electric toothbrushes, body groomers)
Any item that has been used or shows signs of use

For a complete list of non-returnable items, please visit our Refund FAQ.

3. Return Process

3.1 Initiating a Return

To start your return:

Log into your Sale Cradle LLC account
Go to your order history and select the item you wish to return
Follow the prompts to generate a return label

If you’re unable to access your account, please visit our Contact Us page for assistance.

3.2 Packaging Your Return

Use the original packaging if possible. If original packaging is unavailable, use a sturdy box and adequate padding. Include all original accessories, manuals, and parts. Attach the provided return label to the outside of the package.

3.3 Shipping Your Return

You can drop off your package at any shipping location (FedEx, UPS, etc.). For larger items, we’ll arrange for pickup at no cost to you. For more details on shipping, please refer to our Shipping Policy.

3.4 Return Shipping Costs

We cover all return shipping costs for items that are not damaged or misused. If an item is returned due to our error (e.g., wrong item sent), we’ll cover the return shipping costs.

4. Refunds

4.1 Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.

4.2 Refund Timeframe

Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds

We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge any restocking fees.

4.4 Partial Refunds

We may issue a partial refund if:

The item shows signs of use or damage beyond normal inspection
Parts or accessories are missing from the return package

For more information on our refund process, please visit our Refund FAQ.

5. Exchanges

If you need a different size or model of an item, return the original item following the return process outlined in Section 3. Then, place a new order for the desired item through our online store. This ensures faster processing and availability of your preferred item.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged, contact us within 48 hours of delivery through our Contact Us page. We’ll arrange for a return and send a replacement at no additional cost.

6.2 Defective Items

If an item proves to be defective within the 30-day return window, contact our customer service through our Contact Us page. We’ll provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.

Warranty Information

For items that malfunction after the 30-day window, our products are covered under a limited warranty of 30 days from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

7. Late or Missing Refunds

If you haven’t received your refund within 2 weeks of our confirmation email, check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please visit our Contact Us page.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of your return.

9. Exceptions and Special Circumstances

9.1 Bulk Orders

For orders of 5 or more of the same item, please get in touch with our Customer Services Department for return instructions.

9.2 Customized Items

Items that have been customized (e.g., engraved products) may not be eligible for return unless defective. Please visit our Contact Us page for assistance.

9.3 Promotional Items

Items received as part of a promotion or bundle may be subject to different return conditions. Please refer to the specific terms of the promotion or visit our Contact Us page for details.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For any questions or concerns about returns or refunds, please contact our customer service team:

Business Name: SALE CRADLE LLC

EIN: 33-1814991

Email: support@salecradle.com

Phone: +1 505-655-7865

Hours: Monday to Friday, 9 AM to 5 PM EST

Address: 2260 Q St NE NUM, Albuquerque, NM 87110

12. Policy Updates

We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.